Orders Over $49.00 Orders with a total value of $49.00 or more (after discounts) qualify for free standard worldwide shipping (some exceptions apply). We prioritize timely shipping and use the best available carriers to ensure your order is delivered efficiently.

Orders Under $49.00 For orders below $49.00, a flat shipping fee of $3.99 applies for worldwide shipments (excluding remote areas)

Shipping and Delivery Timeframe The standard delivery timeframe consists of processing time and shipping time. The estimated total delivery time is 7-15 business days..

Damaged Merchandise Inspect your items upon arrival for any damage. If an item is damaged due to shipping or factory defects, we will repair or replace it at no additional cost. To request a replacement, contact us at support@hoco.club within 30 days, including your name and order number. If you choose not to replace the damaged item, the original shipping charge is non-refundable.

Hassle-Free Returns If you are not satisfied with your purchase, please contact us within 30 days to request a Return Authorization Number (RAN). You will need to provide your name, order number, and reason for the return. Please note that items with cut wires or those in an unsellable condition cannot be returned.

Warrantied Merchandise We honor all applicable manufacturer warranties for defects. Please inspect your items upon arrival to confirm eligibility for warranty protection. Return or exchange requests must be made within 30 days of receiving the product(s). Refunds will be processed back to the original payment method. Items marked as “Final Sale” cannot be returned or exchanged, and sale/promotional items are subject to our standard return/exchange policy.